Optimizing Efficiency in On-Demand Delivery

Efficiency is a top priority in on-demand delivery, starting with selecting the right driver.

Today, as people become less patient, fast and on-demand delivery services like Grab and Be have become standard. Customers increasingly prefer technology-based transportation services for food delivery, rides, and parcel shipping. While some argue that technology makes people more impatient, it presents an opportunity for logistics companies to leverage automation, meeting the rising demands for speed, reliability, and customer satisfaction.

When developing a delivery application, developers must integrate the right APIs to assign delivery personnel effectively. Using Map Fusion’s API, businesses can control every aspect of their distribution network—ensuring seamless deliveries and meeting customer expectations.

The Importance of On-Demand Delivery

According to Markets and Markets, online retail sales are expected to grow by 20.5% this year. This highlights the significance of takeout and home delivery services. Businesses that optimize on-demand delivery can quickly become the preferred choice for consumers.

Choosing the Right Driver for On-Demand Delivery

Selecting the right driver enhances delivery efficiency and customer experience.

Last-mile delivery is one of the most complex and critical stages in logistics, especially for specific delivery requests. To stay ahead of competitors, companies must automate driver assignment by integrating APIs for distance calculation and route optimization. Precise allocation allows drivers to complete more deliveries within a given time frame, optimizing both time and cost.

Key Factors in Selecting the Right Driver

1. Traffic and Road Conditions
Infrastructure and road regulations constantly change. Without real-time map updates, late deliveries are inevitable. For instance, the nearest driver may be just 1 km away, but if a road restriction prevents U-turns during certain hours, a 10-minute trip could turn into a 30-minute one. Assigning a slightly farther driver on an open route may be a better choice. Advanced route calculation APIs can help optimize assignments.

2. Route Optimization & Order Batching
Combining multiple deliveries along the same route enhances efficiency. Companies like Grab, Be, and Shopee already use this method to maximize delivery capacity. Businesses that assign drivers without considering their existing workload waste time and resources. Dispatchers must assess vehicle availability and plan multiple deliveries efficiently while maintaining customer satisfaction.

3. Vehicle Capacity & Suitability
Even with the best route, assigning an unsuitable vehicle can disrupt delivery. Dispatchers must match vehicle capacity to package size and weight. A truck should not be assigned to transport passengers, nor should a motorbike carry oversized goods. Matching vehicles with road conditions and package requirements ensures optimal delivery performance.

How Map Fusion Optimizes On-Demand Delivery

Map Fusion is the ideal solution for businesses in the tech-driven logistics sector. By utilizing Routing, Distance Matrix, and Trip APIs, companies can quickly calculate distances, accessible routes for different vehicles, and estimated travel times. These APIs are designed to handle Vietnam’s complex traffic regulations, including restricted hours, one-way streets, and turn prohibitions.

Map Fusion’s Distance Matrix API efficiently optimizes routing by comparing travel times between multiple locations, ensuring smooth and cost-effective deliveries.

Map Fusion also provides real-time tracking APIs, enabling businesses to track deliveries and update customers on their order status. Transparency is key—60% of customers consider it a crucial factor in brand trust. Real-time tracking tools enhance transparency and build customer loyalty.

Staying Ahead of Market Trends

On-demand delivery is rapidly evolving, making competition more intense. Only the smartest, most efficient, and reliable services will dominate the market. Every aspect of delivery must be optimized, starting with efficient driver assignment. By leveraging Map Fusion’s precise location data and advanced tools, businesses gain a competitive edge.

Map Fusion is committed to partnering with tech-driven logistics providers, delivering the most optimized solutions for businesses while enhancing customer experience.